Customer Support Agent
Job Opening Details
| Job | Customer Support Agent |
|---|---|
| Salary | TRY 3500 |
| Experience | 2 years of experience |
| Working Hours | 8 hours + Overtime |
| Location | İstanbul |
Expatrio is an ambitious Berlin-based start-up in the field of Fintech and Edtech and currently has a vacancy for the position as
Customer Support Agent (f/m/x)
Our goal is to make the way to and in Germany as easy as possible for international students. If you want to support us in this goal, then you are exactly right with us!
- You will be the first point of contact for our international customers for inquiries regarding our product by supporting our customer support team via e-mail and phone
- You will make sure that our customers get excellent customer service
- Your main tasks will include the verification of documents
- You will have your own responsibilities and also support our customer support agents with ad-hoc tasks
- You will work together with our service partners to support our customers
- You have some experience in customer support
- You are available full-time
- You have strong communication skills and a customer first mindset
- You are proficient in English and Turkish
- If you have experience in the banking or health insurance industry, you can easily understand our product, but if you don’t, we are happy to teach you everything you need to know
- PLUS: Ideally, you already have some experience with helpdesk software (such as Zendesk or similar tools)
- International, diverse, and intrinsically motivated team
- Autonomous and progressive work environment with low hierarchies and fast decision-making
- Provision of full home office set-up
- Flexible working hours
- Individual professional and personal development opportunities
- Most importantly: The chance to solve an actual problem
FAQs
You typically need a valid passport, visa (if available), ID (if residing in İstanbul), and your updated CV or resume.
Yes, many jobs in the İstanbul accept freshers or candidates with no experience. Check the “Experience” field in the job details.
Some companies offer free accommodation and transport. Please refer to the job listing or contact the employer directly for confirmation.
The process can take anywhere from a few days to a couple of weeks, depending on the employer’s urgency and internal process.
Yes, some jobs accept international applicants. However, you may be required to travel to the İstanbul for interviews or onboarding.
No, applying for jobs on this platform is completely free. Avoid agents who ask for upfront payments.
You’ll be contacted directly via phone, WhatsApp, or email by the employer or recruitment team.