View and Pay Etihad Water and Electricity Bill in a Minute

Water and electricity are essential for human life. In the UAE, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah get their basic needs from the United Arab Emirates Water and Electricity Authority (formerly FEWA).

The authority provides an online portal where customers can view their monthly bills and make online payments. Cash payment facility is also available here. Paying bills on time saves unnecessary fines and water and electricity disconnections. Regular bills issued by the authority help customers keep track of their dues.

Viewing Etihad Water and Electricity Bills Online

Online payment offers us a fast, secure and environmentally friendly solution. When we see the bill, we can pay immediately with a credit or debit card.

During payment, we have to enter our card details on a secure payment page, where the lock icon in the browser proves that our information is being kept confidential.

Upon completion of the payment, we receive a confirmation message or email, which is proof that our bill has been deposited.

This method saves us from the hassle of office queues and losing receipts. Moreover, online payment is possible at any time of the day, which saves us time and we also reduce unnecessary use of paper.

1) View and Pay Fewa Bill with Website

1) Open Etihadwe website navigation

It is easy to access the official website of Etihadwe Water and Electricity (formerly FEWA). Type the following link (https://etihadwe.ae/) in your mobile or desktop browser.

As soon as you reach the homepage, you will see various services.

Look for the Services tab or the View and Pay Bills link. Sometimes, this link is in the main menu bar. If not, hover your mouse over Services and select View and Pay Bills in the drop-down menu.

After clicking on it, you will reach the bill-checking page.

2) Entering Account Details

There are some text fields on the next page. Here, type the account number you can find on your old bill. Then, enter your registered mobile number to Etihadwe Water and Electricity.

Then, solve the captcha image so the system knows you are not a bot.

In case of any digit error, the bill will not be found. Finally, click Search or Submit and check the information you provided once again.

3) Viewing and Verifying Bill

After submitting the information, the system will search your account. After a few seconds, your bill will appear on the screen. It includes the amount payable, bill date, and due date.

Details of water and electricity usage are also listed here. If any charge or surcharge seems unusual, check it carefully.

If the website allows, you can download the PDF of the bill and save or print it. This way, you can handle the bill for your future records.

Check Etihad Bill Online

2) View and Pay Etihad WE Bill with Mobile App

First, open the Google Play Store or Apple App Store on your mobile and search EtihadWE or FEWA. To identify the official app, be sure to check the developer’s name and the app’s rating.

Once you find the official app, you can download it by pressing the Install or Get button.

2) Open the app and register/log in

After installing the app, it is opened. To create a new account, basic information (mobile number, email, etc.) is entered on Register or Sign Up, and verification is completed through the code received.

If an account has already been created, sign in by entering the username and password in the Log In section.

Also Read: NOL Card Balance Check in 2025 | RTA Dubai Website

3) How to view bills

On the app’s home screen, there is usually an option to View Bill or My Bills. By clicking on it, the account number can be entered, or if it is already saved, the bill details will be displayed directly.

This way, the current bill, outstanding dues, and bill history are visible in one place.

4) How to pay bills

There is often a Pay Bill button on the home page to pay bills. After clicking on it, the payment method (credit card, debit card, etc.) is selected, the card details are entered, and Confirm is pressed.

In case of successful payment, a confirmation message appears on the app, and a receipt can also be received via email or SMS.

5) Important things to keep in mind

Always download only the official and authentic apps to avoid the risk of fake apps. The internet must be stable to view and pay bills. It is essential to keep the login information and password confidential.

It is better to save a screenshot or email record of the receipt when the payment is completed. Regularly updating the app keeps getting new features and security patches.

Common Online Payment Steps

Click Start Service or Pay Bill.

Confirm account number and due amount.

Enter card info, such as number and expiry date.

Check the transaction summary for accuracy.

Approve the payment.

Wait for a success message or digital receipt.

Save or screenshot the confirmation for records.

Why Online Viewing Helps

The online bill viewing method is speedy and secure. It saves us from long queues in offices and allows us to check the bill from any place.

A digital record makes it easy to refer to the bill in the future. We can immediately contact the support team if we find any error in the bill.

This method is also eco-friendly as it saves both time and paper. The PDF of the bill can also be shared with family members or other people if needed. Etihad we makes the entire billing process very easy and comfortable.

Etihad Water and Electricity Bills Offline Options

Not everyone likes online payments, and some people do not trust online payments. Some people find it easier to pay cash in person.

Etihad Water and Electricity has put in place various means for such customers, including kiosk machines, partner banks and exchange houses.

These offline methods are used at physical locations, which come in handy when the website is difficult to use, or the internet is not available.

1) Paying at KIOSK Machines

Kiosk machines are automated service terminals found in malls, supermarkets and petrol stations in the UAE.

To use these machines, we start by touching the screen and then searching for Etihad Water and Electricity or FEWA in the menu.

After that, we carefully entered our account number and checked the total amount displayed on the machine. We can choose to pay the bill by cash or card. The machine finally prints a receipt, which is most important for our records.

KIOSK Machines in Abu Dhabi

Location	Typical Hours	Payment Accepted	Notes
ADNOC Al Nasser	6 AM – 12 AM	Cash, Card	Gas station kiosk, well-lit area
ADNOC Al Zafrana	24/7	Cash, Card	High-traffic, easy parking
Safeer Mall Mussafah	10 AM – 10 PM	Cash, Card	Convenient mall location
Lulu Baniyas	9 AM – 11 PM	Cash, Card	Inside popular hypermarket
CBI Marina Mall Branch	Mall Hours	Cash, Card	Bank kiosk, available in business area

List of KIOSK Machines in Abu Dhabi

Paying at Banks and Exchanges

Etihad Water and Electricity works with various banks, including Abu Dhabi Commercial Bank (ADCB), Emirates NBD, Dubai Islamic Bank (DIB), RAKBANK, Mashreq Bank, Sharjah Islamic Bank (SIB), Ajman Bank and National Bank of Fujairah (NBF) in addition to Commercial Bank International.

We go to the branch and get a token and pay by cash or bank card by giving our account number and the amount due, after which we get a stamped receipt.

Other exchange houses, including Al Ansari Exchange, also provide the same facility, where we get a stamped receipt upon providing the account information.

It is very important to keep receipts so that we have proof of payment. Sometimes you may have to show an ID document and remember that banks and exchange houses have limited working hours.

Easy way to pay offline

Write account number: Note the account number from your previous bill.
Find a nearby kiosk: For example, you can use the kiosks in Ajman City Centre.
Set a time: Choose less busy times to avoid rush hour.
Use the kiosk: Touch the screen and select Etihad Water and Electricity from the list.
Enter details: Type the account number carefully and check the amount due.
Pay: Insert cash or pay by card, then await receipt.
Get receipt: Keep the receipt from the machine; it will serve as your record and evidence.

Important points:

Look for the Etihad Water and Electricity label on the kiosk.
If the machine is broken, go to the next kiosk or bank branch.
When paying at the bank, be careful to take the token and wait in line.

KIOSK locations across the Emirates

Abu Dhabi

ADNOC Samha North & South: Both run extended hours.
ADNOC Tourist Club Area: Busy location with many visitors.
Safeer Al Mussafah: Large mall environment.
Lulu Hamdan Street: Central city convenience.
CBI Electra Street: Bank kiosk for secure transactions.

Al Ain

CBI Al Ain Branch: Located near post office.
Lulu Al Foah Mall: Good for combined shopping and bill payment.
Lulu Kuwaitat Mall: Another shopping mall location.
Sanaiya Mall: Caters to industrial area and nearby residents

Dubai

NOC Stations: Found at Al Aweer, Al Quoz, Emirates Road, DIP, etc.
Union Coop: Multiple branches like Al Barsha Mall, Etihad Mall, Al Wasl.
EPPCO Stations: Many spots across the city.
Lulu Outlets: Al Qusais, Barsha, Karama.
CBI Branches: Bur Dubai, Al Riqqa Road, SZR.
Al Manama Supermarket: Karama, Al Quoz.
Century Mall: Near Abu Hail, accessible to many.

Sharjah

Al Manama Supermarket: Rolla, Maliha Road, Maysalon.
CBI King Faisal Street: Central Sharjah location.
Lulu Al Falah: Large hypermarket complex.
University of Sharjah: Two or three kiosk points on campus.
Safeer Sharjah: Another option for mall visitors.

Ajman

Ajman Police HQ: For convenient access when near government offices.
Al Manama Ajman Mall: Busy supermarket with kiosk.
CBI Sheikh Khalifa Road: Central banking location.
ENOC Al Gharafa, Al Talah: Fuel station kiosks.
Lulu Ajman: Common hypermarket choice.
EPPCO Al Jarf, Al Humadeia: Alternate fuel station sites.
Ajman City Centre: One of the most popular malls.
Safeer Mall Ajman: Another big mall setting.

Umm Al Quwain

Al Manama Hypermarket: Main road to UAQ.
CBI King Faisal Street: Official bank environment.
Lulu UAQ: Ideal for grocery plus bill payment.
EPPCO 305 Dreamland Park: Near the popular water park.

Ras Al Khaimah

Al Manama Supermarket near NBAD Bank: Central location.
ENOC Al Dheeb: Opposite RAK Ceramics.
Safeer Mall RAK: Great for quick errands.
CBI Al Hamra Branch: Bank kiosk in a growing community.
Manar Mall: Another prime commercial spot.
CBI Nakkheil Branch: Serving that neighborhood with ease.

Fujairah

Al Manama Hypermarket: Located on Al Ittihad Road.
ENOC Fish R/A: Near Fujairah’s iconic roundabout.
EPPCO Fujairah Airport: Good for travelers.
Century Mall Fujairah: A one-stop family destination.
Lulu Dibba: Hypermarket approach in Dibba Al-Fujairah.

Comparing Online vs. Offline Payment

Factors	Online Payment	Offline Payment
Time Taken	A few minutes, no queues	Possible waiting in lines or traffic
Accessibility	24/7, from home or anywhere	Dependent on kiosk or branch schedules
Payment Methods	Credit & debit card, sometimes e-wallets	Cash or card at kiosks, bank counters
Security	Encrypted gateways, safe if official site	Reliable if receipts are maintained
Record Keeping	Automated emails or SMS	Paper receipts, personal filing needed
Eco-Friendliness	Paperless transactions	Some paper used for receipts
Convenience	Very high	Medium to high, depending on location

Comparing Online vs. Offline Payment

Online payments are fast and best for tech-savvy consumers. Offline payments are suitable for those who prefer face-to-face payments or who do not have consistent internet access.

Applying for new connections, & disconnecting

Select New Connection on the Etihad Water and Electricity website, upload the necessary documents and submit the form. Use the Disconnection Request option, enter the last meter reading and pay the final bill, to avoid deposit refund and additional charges.

Applying for new connections

We have explained the complete step-by-step procedure for new connections below, so that you can easily get a new electricity and water connection for your home or office. Along with this, important points have also been included so that you can get clear guidance.

1) Visit the official website

First, open etihadwe.ae. This is the official website of Etihad Water and Electricity.

2) Select Services or New Connection

On the homepage, you will find the New Connection option in the Services section.

3) Fill out the application form

Include your personal details (name, contact number) and property information (address, property documents) in the form.

4) Attach the necessary documents

Upload scanned copies of Emirates Id and tenancy or property papers.

5) Submit any fees or deposits

If the site requires a fee or deposit, submit it online, otherwise payment through a bank or kiosk is also possible.

6) Submit the form and wait for confirmation

After checking all the information carefully, click Submit. After some time, you will receive an email or call for confirmation and instructions on the next steps.

7) Inspection and Approval

Sometimes, the team inspects the house or office. Once this step is completed, the new connection is activated.

Thus, in a few simple steps, our new connection is set up safely and on time.

Disconnecting a Connection

When we move to another place, the bill should not continue at the old address, and the deposit should also be returned. For this purpose, Etihad Water and Electricity provides an option of Disconnection Request in the Services section.

Here, the final bill is paid by entering the account details, reason for disconnection and possible final meter reading in a form.

This way, unnecessary charges can be avoided. If ever the bill is suddenly higher or the meter makes an error, you can call 8003392 to dispute the billing, email [email protected], or file a complaint in the Contact Us section of the website.

It is useful to provide the necessary evidence (receipts, screenshots), because the company checks our meter and issues a correct bill if it finds a fault.

Extra Services by Etihad Water and Electricity

Etihad websites often feature a chat icon or help section, where you can get answers to quick questions, such as password resets or help with site navigation.

Sign up for SMS and email alerts to receive timely updates on bill due dates, sudden high usage, and other important information.

This makes it easier to manage your budget better. The Etihad mobile app is also available, which can be installed from official app stores to view bills, make payments, and track usage, while also receiving important updates via push notifications.

Understanding Billing Components

Water Charges

The bill shows the water consumption (cubic meters).
Additional charges may be levied in addition to the basic rate.
If the usage exceeds the limit, the rates increase, to ensure judicious use of water.
Leaking pipes or constantly flowing water can increase the bill.
It is a good idea to keep track of your water consumption monthly.

Electricity Charges

Electricity usage is measured in kilowatt hours (kWh).
Rates may vary for residential, commercial or industrial customers.
Excessive use of air conditioning in summer can increase the bill.
Regular maintenance of the AC and use of energy-saving bulbs can help.

Additional Service Fees

Items such as meter service fee or municipal fees may appear on the bill.
Late payment may also incur a penalty.
If you do not understand any fee, you can ask the Union Water and Electricity for clarification.

Common Mistakes to Avoid

Wrong account number: Wrongly typing the number online or at the kiosk can cause the money to go to someone else’s account, making refunds and corrections difficult.

Missing the due date: Failing to pay on time will incur late fees. Arrange to have the bill paid before you travel or by someone else.

Ignoring sudden increases in your bill: A large increase in your bill could indicate a leak or faulty device. A timely inspection or contact with support is essential.

Throwing away receipts: If the payment is not logged in the system, these receipts can provide proof of payment. Keep them safe.

Detailed Comparison Chart – Online vs. Offline

                ONLINE PAYMENT      OFFLINE PAYMENT
Speed                  9/10                 6/10
Convenience           10/10                 7/10
Queue Time             1/10                 7/10
Security              8/10                  7/10
24/7 Availability     10/10                 2/10
Paper Usage            2/10                 6/10

Speed: Online is faster overall.
Convenience: Online wins.
Queue Time: Minimal for online, possible for offline.
Security: Both are secure if we follow official channels.
Availability: Online is 24/7, offline depends on location.
Paper Usage: Offline typically uses more receipts.

FAQs

How do we reset our password on the website?

Visit the Etihad login page and click Forgot Password. Enter your registered email or phone number. Follow the instructions in the reset link.

Is there an EtihadWE mobile app?

Yes, they may have an app on major play stores. We can search for Emirates Water and Electricity or Fewa there.

Can partial payments be made if we lack full amount?

It depends on the provider’s policy. Often, we have to pay the full bill to avoid late fees. We can ask customer support for a special arrangement.

What if our payment does not appear on the next bill?

Always keep your receipt. If any problem arises, call the helpline or contact us via email. Provide the payment date and all necessary details. The institution will investigate the matter and make necessary adjustments to your account, if necessary.

How quickly is the connection set up for new customers?

Timelines vary depending on the type of property and inspection requirements. It can take anywhere from a few days to a few weeks.

Conclusion

In this guide, we have explained all the methods to view and pay the bills of the United Water and Electric City simply. Both online and offline methods are presented in simple words, step by step. The steps for installing new connections, disconnecting the service, and resolving disputes are also included.

Paying the bill on time can avoid additional charges and penalties, and there is no disruption in the service. Constant monitoring of the bill, keeping receipts safe, and relying only on authentic sources provide us with sustainable and peaceful convenience.